BUY FRESHLY FROZEN / FRESHLY FROZEN

Effective Date: 7 October 2026

  1. ABOUT OUR PRODUCTS

Buy Freshly Frozen supplies frozen berries, fruit products, functional frozen products and other frozen food products.

Our products are prepared, packed and frozen according to our applicable food-handling procedures. Products are supplied frozen and must be kept frozen until required for use.

Product availability may vary depending on seasonal availability, supplier availability and stock levels.

  1. PRODUCT AVAILABILITY

All products are subject to availability.

We reserve the right to substitute or decline an order where a particular ingredient or product is unavailable. Where a substitution is required, we will communicate with the customer before processing the order where reasonably possible.

Images displayed on our website and social media are for illustration purposes. Actual product appearance, colour, size and packaging may vary slightly.

  1. ORDERS

Orders may be placed through the ordering methods advertised on our website, including WhatsApp, email, social media or any other ordering channel made available by Buy Freshly Frozen.

An order is only considered confirmed once we have acknowledged and accepted the order.

Because many of our products are prepared and frozen to order, customers should provide sufficient notice when placing an order.

Order notice periods

  • Frozen Berries: Minimum 2 days’ notice.
  • Frozen Cubes / Functional Cubes: Minimum 3 days’ notice.
  • Other products may have different preparation or collection periods.

Customers are responsible for providing the correct product, quantity, contact details and delivery information when placing an order.

  1. PRICES

All prices displayed on our website or provided to customers are subject to change without prior notice.

The price applicable to an order will be the price confirmed at the time the order is accepted.

Delivery charges, where applicable, may be charged separately.

We reserve the right to correct genuine pricing or typographical errors.

  1. PAYMENT

Payment must be made using the payment method communicated to the customer.

Where payment is required before preparation, the order will only be processed once the required payment has been received and confirmed.

Buy Freshly Frozen reserves the right not to release or deliver an order where payment has not been received.

  1. DELIVERY

Delivery is available to selected areas and is subject to delivery availability.

Delivery dates and times are estimates and may be affected by traffic, weather, vehicle problems, supplier delays or other circumstances outside our reasonable control.

Customers must ensure that someone is available to receive the order at the agreed delivery location.

Additional delivery charges may apply where:

  • The delivery address is outside our normal delivery area;
  • A second delivery attempt is required;
  • The customer provides an incorrect address; or
  • The customer is unavailable to receive the order; or
  • Special delivery arrangements are requested.
  1. FROZEN PRODUCT DELIVERY & STORAGE

Our products are frozen products and must be handled accordingly.

Customers are responsible for placing products into suitable freezer storage as soon as reasonably possible after receiving them.

Products should be stored according to the storage instructions displayed on the packaging.

Do not refreeze products that have completely thawed.

Customers should not accept products where the packaging is visibly damaged, leaking or otherwise compromised without immediately bringing the issue to our attention.

  1. COLLECTION

Customers choosing collection must collect their order at the agreed time and location.

Orders must be transported and stored appropriately after collection to maintain the frozen condition of the products.

Buy Freshly Frozen cannot be held responsible for products that thaw due to delays or inadequate transportation after collection.

  1. CANCELLATIONS

Because certain products are prepared and frozen specifically for customers, cancellation may not be possible once preparation has commenced.

Customers should contact us as soon as possible if they need to cancel or amend an order.

Any refund or credit for a cancelled order will be considered according to the stage of preparation and the circumstances of the cancellation.

  1. RETURNS, REFUNDS & COMPLAINTS

Due to the nature of frozen food products, we generally cannot accept returns of products that have been correctly supplied and delivered.

If you receive the incorrect product, incorrect quantity, a product with damaged packaging, or a product that appears defective upon delivery, please contact us as soon as possible, preferably on the day of delivery.

Customers may be asked to provide photographs of the product, packaging, batch/date information and proof of purchase to assist us in investigating the complaint.

Where a genuine product error or defect is confirmed, Buy Freshly Frozen may, at our discretion and where appropriate, provide a replacement, credit or refund.

  1. PRODUCT QUALITY

We take reasonable steps to ensure that our products are prepared, packed and handled appropriately.

Customers should inspect products upon receipt and follow all storage and usage instructions provided on the packaging.

Once a product has been delivered or collected and is no longer under our control, we cannot accept responsibility for damage, spoilage or deterioration caused by incorrect storage, handling, transportation or use.

  1. INGREDIENTS & ALLERGIES

Customers are responsible for reviewing the ingredient and allergen information provided with each product before consumption.

Our products may contain or come into contact with ingredients that may cause allergic reactions.

If you have a known food allergy, intolerance or dietary restriction, please contact us before placing your order so that we can provide the available product information.

Buy Freshly Frozen does not accept responsibility for an allergic reaction where the relevant ingredient or allergen information has been provided and the product has been consumed contrary to the customer’s known dietary requirements.

  1. NUTRITIONAL & HEALTH INFORMATION

Any nutritional, wellness or health-related information provided on our website, packaging, social media or marketing materials is intended for general informational purposes only.

Our products are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Customers with a medical condition, food allergy, pregnancy-related dietary requirement, or who are taking medication should consult an appropriately qualified healthcare professional before making significant dietary changes or using products for a specific health purpose.

Individual results may vary.

  1. CUSTOMER RESPONSIBILITY

Customers are responsible for providing accurate ordering and delivery information; checking their order when received; following storage instructions; keeping frozen products appropriately frozen; checking ingredients and allergen information; using products in accordance with the instructions provided; and informing us promptly of any problem with an order.

  1. WEBSITE INFORMATION

We make reasonable efforts to ensure that information on our website is accurate and up to date.

However, product descriptions, prices, availability, photographs and other information may occasionally contain errors or become outdated.

We reserve the right to correct errors and update website information at any time.

  1. INTELLECTUAL PROPERTY

All content appearing on the Buy Freshly Frozen website, including logos, photographs, product names, graphics, text, designs and branding, belongs to Buy Freshly Frozen or is used with appropriate permission.

Content may not be copied, reproduced, modified, distributed or used commercially without our prior written permission.

  1. PRIVACY

Personal information supplied to Buy Freshly Frozen when placing an order will be handled in accordance with our Privacy Policy and applicable South African privacy legislation.

We may use customer information for purposes reasonably necessary to process orders, arrange deliveries, communicate with customers and provide customer service.

  1. THIRD-PARTY SERVICES

Where third-party services are used for payment processing, delivery, communication or other services, those services may be subject to the third party’s own terms and conditions.

Buy Freshly Frozen is not responsible for circumstances outside our reasonable control arising from third-party service providers.

  1. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delays or failure to perform our obligations where this is caused by circumstances reasonably beyond our control, including severe weather, natural disasters, accidents, transport disruptions, power interruptions, supplier shortages, strikes, government restrictions or other unforeseen events.

We will make reasonable efforts to communicate significant delays to affected customers.

  1. CHANGES TO THESE TERMS

Buy Freshly Frozen reserves the right to update or amend these Terms & Conditions from time to time.

The latest version published on our website will apply to future orders.

  1. GOVERNING LAW

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts.

  1. CONTACT US

For questions regarding these Terms & Conditions, orders, products or complaints, please contact:

BUY FRESHLY FROZEN

Email: info@buyfreshlyfrozen.com

Website: www.buyfreshlyfrozen.com

Instagram: @bffreshlyfrozen

Facebook: BUY FRESHLYFROZEN

By placing an order with Buy Freshly Frozen, you acknowledge that you have read and accepted these Terms & Conditions.

Last Updated: 7 October 2026